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  • Home
  • Community Banks

    Community Banks

    We take pride in creating a merchant services program that complements each of our partners’ unique circumstances within its respective community, all while maximizing the program’s efficiency and revenue opportunities.

    About the Program

    Bank Home
    Dashboard
    Program Overview
    Marketing Resources
  • Merchants
  • Contact Us

    Contact Us

    Our industry-leading service team and business consultants are just a phone call or click away. 

    p:  330.702.8415
          800.487.5577
    f:   866.476.8416

    A small number of callers are experiencing issues when dialing our 800 number. If you cannot connect, please try calling our secondary number at 330.702.8415, contact us via email at info@finet.net or use the contact form at the bottom of the page. 

    info@finet.net

    Facebook Twitter Youtube

    Business Hours

    Monday – Friday: 8:30am – 5:00pm ET

    During off-hours, support for emergency issues is available by calling the 24/7 help desk for your specific processor or equipment provider. Consult your program documentation or terminal hardware for the appropriate contact information.

Coronavirus  ·  FiNet

COVID-19: How FiNet will operate during this crisis

FiNet
March 13, 2020

At FiNet, we understand and share the concern many of you are experiencing regarding the COVID-19 coronavirus. Much like the partners we serve, our company and its employees are deeply embedded within our community. As such, the health and well-being of our partners, employees, and customers — and the community at large — is our top priority.

 

We are closely monitoring the situation and response from state and local authorities — in particular, the Ohio Department of Health, which has strongly recommended citizens take steps to limit the spread and protect themselves, their families and others by limiting social contact.

 

As such, we’ve enacted several temporary measures to address the health and safety of our employees and partners while maintaining our commitment to the level of service you’ve grown to expect.

 

First and foremost, we’ve provided our staff with the resources necessary to work remotely. Secondly, we’ve temporarily suspended all face-to-face meetings and travel, opting instead for calls or virtual meetings.

 

Our expectation during this time will be to conduct “business as usual” to our fullest extent capable and provide support to our partners and merchants. Our hours of operation will remain unchanged and our processing partners will continue to offer 24/7 after-hours support.

 

Like everyone else, we will continue to closely monitor the situation and we’ll be prepared to adapt our plans as necessary to support and protect the well-being of our partners, employees and customers. We appreciate your patience and flexibility as we navigate these difficult times together.

 

We will continue to update our partners if the situation dictates.

 

 

 


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    800.487.5577
f: 330.702.8416
    866.476.8416

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