COVID-19: How FiNet will operate during this crisis

At FiNet, we understand and share the concern many of you are experiencing regarding the COVID-19 coronavirus. Much like the partners we serve, our company and its employees are deeply embedded within our community. As such, the health and well-being of our partners, employees, and customers — and the community at large — is our top priority.

We are closely monitoring the situation and response from state and local authorities — in particular, the Ohio Department of Health, which has strongly recommended citizens take steps to limit the spread and protect themselves, their families and others by limiting social contact.

As such, we’ve enacted several temporary measures to address the health and safety of our employees and partners while maintaining our commitment to the level of service you’ve grown to expect.

First and foremost, we’ve provided our staff with the resources necessary to work remotely. Secondly, we’ve temporarily suspended all face-to-face meetings and travel, opting instead for calls or virtual meetings.

Our expectation during this time will be to conduct “business as usual” to our fullest extent capable and provide support to our partners and merchants. Our hours of operation will remain unchanged and our processing partners will continue to offer 24/7 after-hours support.

Like everyone else, we will continue to closely monitor the situation and we’ll be prepared to adapt our plans as necessary to support and protect the well-being of our partners, employees and customers. We appreciate your patience and flexibility as we navigate these difficult times together.

We will continue to update our partners if the situation dictates.