We take pride in creating a merchant services program that complements each of our partners’ unique circumstances within its respective community, all while maximizing the program’s effi ciency and revenue opportunities.
FiNet’s industry-leading support team. In addition to hands-on personal support, we’ll provide a number of online resources for our merchant partners.
Important notices and updates concerning hardware or software along with instructions and next steps.
Our industry-leading service team and business consultants are just a phone call or click away.
p: 800.487.5577
f: 866.476.8416
Monday – Friday: 8:30 am – 5:00 pm ET
After-hours “emergency” support is available by calling the appropriate 24/7 help desk for your processing service. Consult your program documentation or the sticker on your terminal hardware for the appropriate contact information.
We take pride in creating a merchant services program that complements each of our partners’ unique circumstances within its respective community, all while maximizing the program’s effi ciency and revenue opportunities.
FiNet’s industry-leading support team. In addition to hands-on personal support, we’ll provide a number of online resources for our merchant partners.
Important notices and updates concerning hardware or software along with instructions and next steps.
Our industry-leading service team and business consultants are just a phone call or click away.
p: 800.487.5577
f: 866.476.8416
Monday – Friday: 8:30 am – 5:00 pm ET
After-hours “emergency” support is available by calling the appropriate 24/7 help desk for your processing service. Consult your program documentation or the sticker on your terminal hardware for the appropriate contact information.
…is the way that meets your needs. Period. Each financial institution is unique — with its own way of doing business, a varied customer base and its own distinct community to call home. Most providers ignore the diverse nature of community-based financial institutions and instead apply a “one size fits all” approach to merchant services. That’s not the way we do business at FiNet. Our philosophy is a simple one: We will never dictate to our partners how to run their business. Instead, we work with our partners to build a merchant services program that makes sense in each unique situation and is guaranteed to earn revenue.
You dictate your level of involvement. In many cases, financial institutions already have the resources and relationships established to empower its own staff — with FiNet’s support — to be the face of its merchant services program.
In other instances, a financial institution might be best served to fully utilize the experience and knowledge of FiNet’s sales and relationship management teams.
We're ready to support either model — and anything in between!
We are a partner in the truest sense of the term. We're just as committed to the success of your program as you and we stay involved to be sure it functions at peak efficiency. If you choose to have us sell to your merchants, we'll still keep your staff in the loop throughout process, including the option to be a part of any or all calls or meetings.
And we assign a designated sales rep, service rep and business development rep specifically for your financial institution, so you and your business customers always know your FiNet reps on a first-name basis.
You maintain complete control over whatever aspects of the program you choose — from pricing, to the the sales process to the marketing…and every other facet of the merchant relationship from beginning to end.
The FiNet sales and relationship management teams are here to fill in whatever gaps you'd like and provide whatever assistance is necessary.
Your customers came to you because their relationship with their financial institution is one of their most trusted. Therefore the merchant services program should be branded as yours, not ours.
Merchant services should be a money-maker for a financial institution. In fact, with a modern product offering, it can serve as catalyst for additional depository accounts and loan activity.
We handle the underwriting and liability, so you'll never lose money on fraudulent accounts.
And unlike all of the major processors, we don't have a direct-to-merchant sales channel. So unlike them, we aren't actively trying to steal away your customers. All we do is support community-based financial institutions.
FiNet Program | Other Providers | |
| Earn revenue on processing activity | ||
| No liability or underwriting responsibility | ||
| Provide reporting on residual activity | ||
| Joint sales calling (when requested) | ? | |
| Custom-branded marketing assets | ? | |
| Custom-branded webpage | ? | |
| Online program management dashboard | ? | |
| Flexible program terms | ||
| Financial Institution maintains control over decision-making throughout life of program | ||
| In-house customer service (no call centers) | ||
| Designated sales/relationship manager | ||
| Designated service representative | ||
| Designated program-level account manager | ||
| Communication with FI on all pricing/service issues | ||
| Access to products from every major processor | ||
| FiNet U (Ongoing training of FI support staff) | ||
| No contract termination fee (for financial institutions or merchants) | ||
| Additional revenue for ICBA Bancard members |
Other Providers | ||
| Earn revenue on processing activity | ||
| No liability or underwriting responsibility | ||
| Provide reporting on residual activity | ||
| Joint sales calling (when requested) | ? | |
| Custom-branded marketing assets | ? | |
| Custom-branded webpage | ? | |
| Online program management dashboard | ? | |
| Flexible program terms | ||
| Financial Institution maintains control over decision-making throughout life of program | ||
| In-house customer service (no call centers) | ||
| Designated sales/relationship manager | ||
| Designated service representative | ||
| Designated program-level account manager | ||
| Communication with FI on all pricing/service issues | ||
| Access to products from every major processor | ||
| FiNet U (Ongoing training of FI support staff) | ||
| No contract termination fee (for financial institutions or merchants) | ||
| Additional revenue for ICBA Bancard members |
We take our relationship with you personally. So personally, in fact, that it's worth repeating that we assign designated representatives to your financial institution. Each time you and your merchants speak to a FiNet representative via phone, email or chat, you'll always be connected to your designated contact.
NO OTHER PROVIDER can promise you this kind of personalized, "first-name-basis" style of support.
Accepting payments isn't just plugging in a countertop terminal anymore. That may still work for some, but even the smallest of merchants are realizing the benefits of modern technology. And FiNet has a dedicated product team to keep up with each new technological advancement.
Our advantage is that we're not limited to one set of proprietary hardware. We have relationships with every major processor and many third-party services. If it will benefit your merchant, we will make sure they have the opportunity to use it.
We don't just take over your program and run with it. We'll keep you in the loop with everything going on, from industry-wide news to merchant-specific updates. And in the event any issues arise with one of your merchants, you'll be involved in the decision-making process.
We're pretty confident that we're the best option for just about every financial institution, but we understand there may be occasions when we need to go our separate ways. If that were to happen, there is no financial penalty for leaving.
By the way, the same goes for your merchants.
Once your program is up and running, how should you expect it to function from day-to-day? Some of that will depend on the choices you make when structuring your program basics. But in general, you can expect the following workflow:
Our team will always be in touch - whether it's an email newsletter, a phone call from your business development rep or just a short note to check on how everything is going - you'll never lose contact with the FiNet team.
In addition to your program's initial kickoff, we'll schedule regular follow-up training sessions to make sure your staff has all the information necessary to keep the program running on all cylinders.
It’s time to go back to school. In fact, we’re going to enroll your whole team at FiNet U!
Don’t worry, there’s no need to become experts — that’s our job! But time and again, it has been proven that your customers want to talk to your team when they have questions about financial products and services. So we developed a curriculum designed to make sure everyone – from VPs to tellers – has comfort and confidence when discussing the basics of merchant services with your business customers.
So no matter how your financial institution chooses to structure your program, ensuring your staff has basic knowledge of your merchant services product is a vital component of program success.
The basics of credit card processing. It keeps the focus basic to familiarize staff with the needs and hurdles your business clients face with accepting credit cards. Additionally, the general components of fees paid by the merchants will be reviewed.
Details the various options available for processing payments. We will provide the background information necessary to identify your merchants’ needs and assist them in selecting the appropriate processing services or equipment options. We will also discuss how hardware and software selections can impact pricing, flexibility and how it can help to grow a merchant's business.
Focuses on how, when and where a business client needs merchant services and how to convey these needs to your business customers. We touch on the strategies of your competition and detail why your program is a better option for your customers: competitive pricing, the right fit with regard to hardware/software and personalized/complete customer service.
This session will help your staff understand the basic terminology of merchant services. Your business client will have questions about their processing services. Knowing the "language" of merchant services will assist in having informed conversations and then referencing the proper provided resources to seek answers.
All the details you need to know about how our program works and why it is the right option for your financial institution.
The resources and information we provide to keep in touch and keep you informed about your program.
Custom-branded physical and digital assets, along with some strategic advice, to make the program your own.
Simple in-branch products and services that provide additional revenue opportunities for financial institutions.
7355 California Avenue
Boardman, OH 44512
p: 330.702.8415
800.487.5577
f: 330.702.8416
866.476.8416
FiNet is a registered ISO/MSP of BMO Harris Bank NA