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    We take pride in creating a merchant services program that complements each of our partners’ unique circumstances within its respective community, all while maximizing the program’s efficiency and revenue opportunities.

    About the Program

    Bank Home
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    Program Overview
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  • Merchants
  • Contact Us

    Contact Us

    Our industry-leading service team and business consultants are just a phone call or click away. 

    p:  330.702.8415
          800.487.5577
    f:   866.476.8416

    A small number of callers are experiencing issues when dialing our 800 number. If you cannot connect, please try calling our secondary number at 330.702.8415, contact us via email at info@finet.net or use the contact form at the bottom of the page. 

    info@finet.net

    Facebook Twitter Youtube

    Business Hours

    Monday – Friday: 8:30am – 5:00pm ET

    During off-hours, support for emergency issues is available by calling the 24/7 help desk for your specific processor or equipment provider. Consult your program documentation or terminal hardware for the appropriate contact information.

Fraud

Tough Year Had Some Positives for Retail Fraud Teams, Says Report

FiNet
April 5, 2021

Retailers faced an existential threat in 2020 as stay-at-home orders in the wake of the Covid-19 pandemic essentially shut down face-to-face retail through much of the year. Retailers responded by beefing up their e-commerce offerings, but many were unfamiliar with the threats posed to online businesses due to fraud. Payment fraud, account takeover and return abuse were some of the threats merchants faced at an elevated rate last year.

While many of the risks were higher last year, though, the pandemic did carry some good news for retail fraud teams, according to a recent study. More than three quarters of respondents to a survey conducted by antifraud technology provider Ravelin reported an improvement in the perception of the fraud team among the wider business.

While fraud rose, the report said, online sales rose much faster, benefitting retail fraud teams overall. In fact, a slim majority (51 percent) said the pandemic had a positive or very positive effect on their business fraud operations. U.K. merchants had a slightly more positive outlook than their American counterparts.

The report also found retail fraud teams are, on average, bigger than those serving other industries (especially those that sell electronics), and that 72 percent of respondents expect investment in the fraud team to grow in 2021.

Source: CardNotPresent.com


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